Refunds
Effective July 10, 2026 · Governs refunds for all Aarmos paid plans.
The short version
You get a 14-day money-back guarantee on your first purchase of any paid plan — email us and we'll refund it, no questions asked. You can cancel anytime; canceling stops the next renewal and you keep access until the end of the current billing period. Annual plans are refundable on a prorated basis within 30 days of purchase. Aarmos is BYOK (bring your own AI keys), so we never bill you for AI usage and there are no consumed credits to worry about.
Full policy
| Situation | Outcome |
|---|---|
| First purchase — within 14 days | Full refund. Email support@aarmatix.com with your transaction ID. |
| Monthly plan — after 14 days | Cancel anytime; no refund for the current month. Access continues through the paid period. |
| Annual plan — within 30 days | Prorated refund for the unused portion of the year. |
| Annual plan — after 30 days | Cancel anytime; no refund. Access continues through the paid period. |
| Repeat / renewal purchases | The 14-day and 30-day windows apply to your first purchase of a plan, not to subsequent renewals of the same plan. |
| Bug or outage on our side | If a defect in Aarmos makes the paid tier unusable, we may issue a refund or credit at our discretion — reach out and we'll make it right. |
| Fraud or Terms violations | We may deny refunds if we detect fraud, chargeback abuse, or a violation of the Terms of Service. |
How to request a refund
Email support@aarmatix.com with your transaction ID (from the payment confirmation) and the email used at checkout. We aim to respond within 2 business days. Approved refunds are processed through our payments provider (Paddle) back to the original payment method, and typically settle within 5–10 business days depending on your bank.
What happens after a refund
- Your workspace returns to the Evaluation commercial state within 24 hours of the refund being processed. Purchased capabilities stop being available; Evaluation capabilities stay.
- Your local AVAR ledger and receipts remain on your device — refunds do not delete any of your data.
- An
entitlement.changedreceipt is written to your local ledger so the change is auditable.
Note on AI usage
Aarmos is bring-your-own-key (BYOK) — your AI model calls are billed by your provider (OpenAI, Anthropic, Ollama, etc.), not by us. We do not sell AI credits and we do not refund third-party AI charges. If a bug in Aarmos caused unintended AI spend on your key, email us and we'll investigate.
This Refund Policy supplements our Terms of Service. Where the two documents conflict on the subject of refunds, this Refund Policy governs. We may update this policy from time to time; the effective date above will change when we do, and material changes will not apply retroactively to purchases made before the update.